Guys, when will you have EU smart plugs in stock??? Im desperate!!!
Restructuring LocalBytes: What You Need to Know
Hoorah, congrats on a year of full-time! And best of luck restructuring, I really like what you’re about so I hope it goes smooth, pays off and lets you get back on top of what you do best.
I totally understand your service disruption and illness having an immediate impact on what you can do. You’ve noted to expect disruption from 1st September - is it fair to expect disruption to recent orders too?
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Bytes-Enjoyer I really like what you’re about so I hope it goes smooth, pays off and lets you get back on top of what you do best
Thanks 
, I’m hoping this allows us to grow in ways we’ve wanted to for a while
Bytes-Enjoyer You’ve noted to expect disruption from 1st September - is it fair to expect disruption to recent orders too?
In short, no, but also yes…
- Most orders - Business as usual.
- LocalDeck Orders - Disrupted as the box going to the DE warehouse never made it. It’s since been returned, but we’ve no faceplate for them… as they were delivered successfully.
We packed a few yesterday with white faceplates, as that box was also returned to us; they’ll leave the house today. - Support - Disrupted as our Community Manager has taken a well-deserved holiday, and manning the inbox isn’t my greatest strength.
- Illness - Not as bad as it probably sounds… I’m able to do most things, but I’m just way too congested to record, lol
On the 2nd of September, at about midday (after there’s a chance for the weekend’s orders to be picked up), we’ll cut the connection to our fulfilment provider and disable that location on the website.
This is where we’ll see the most (albeit temporary) disruption
Really appreciate the reply! Thanks for the clarification too, that’s all logical and super transparent of you to share 
Best of luck recovering from the congestion and burnout asap too, take it easy.
Bytes-Enjoyer Thanks for the clarification too, that’s all logical and super transparent of you to share
Far too much energy required to try and make things up :p
As of today, the 3rd party warehouses have been decommissioned; all new orders are dispatched from the UK Office.
We’re using the opportunity to do a full stock-take of what we have to offer, so some products (namely Zigbee) are showing as “out of stock” until we receive them at the office!
6 days later
Adam, like many others when I read “update” I feared the worst but was pleasantly surprised (and relieved!). I’ve not placed many orders with you but you are my go-to place for reliable, quality plugs etc.
Doing what you feel is right is always the best thing to do and thank you for being so transparent about your reasoning and the potential disruption.
Above all, your health is most important, not smart plugs! LOL
In my aim to be professional, I’ve missed the mark slightly; I’m not dying, please don’t worry.
It was a nasty cough/cold/congestion combination and the usual irritability that goes hand in hand with it.
I was (and am) still very much well enough to get things done; I just was not in any fit state to be in front of a camera :p
chrisgeorge0911 Doing what you feel is right is always the best thing to do
My gut has always wanted to expand the business by bringing brand-new devices to market, so I’m glad I can do so!
Since going full-time, it’s been my primary focus, and now most of our decision-making has become, “Does this help us in that mission?”
chrisgeorge0911 thank you for being so transparent
Ultimately, this is very much a community-focused business. it’s just the right thing to do 
6 days later
Hi,
I would like to order a LocalDeck, but each time I try to place an order, the shop says it’s out of stock. Could you please provide an estimated time for when it will be back in stock? Or is it a shop error?
6 days later
Still waiting to receive order #8747 (ordered on 03/04/2024) …
When can I expect delivery?