Order delay

javilol

Hi!

Probably not the best place to ask this, but is there any problem with order #12233? I placed it on August 28 and still have no news. According to Royal Mail, they have not received the parcel.

I mailed you on September 5 but I still have not received a reply. Is there any problem?

If it is gonna take much longer, can I get a refund? I’ll just order somewhere else.

Thanks!

RebeccaH

Hi @javilol

Thanks for stopping by, though I’m sorry I was delayed in getting to your email. I have responded to your email now, but I will explain here too.

For some reason, a few orders placed at the end of August have not reached their destination. It’s something we’ve been made aware of and are looking into today. If we’re not are able to locate your order, we will either issue a replacement or refund, depending on your preference.

Please accept my apologies for the inconvenience and bear with us whilst we look into the issue.

javilol

No worries @RebeccaH. Thank you very much for your attention!