Smart Plug fails to disconnect power

johnmc

Power Monitoring Smart Plug appears to turn off from the switch on the side and remote access via Home Assistant but the power doesn’t disconnect.
The blue light on the switch goes off but the plug continues to deliver power to devices.
Any ideas on how to fix appreciated

RebeccaH

Hi johnmc

Sorry to hear your plug isn’t working as expected!

Sounds like the relay may have failed prematurely. However, could you please confirm if the plug has always acted this way or if it has stopped working?

If the latter, could you please let me know what was plugged into it?

johnmc

It stopped working recently, it’s used to track and power off my desk. Only one laptop and one monitor connected

RebeccaH

No worries! I can see you’ve emailed me directly, so I’ll email back what the options are for replacements, etc.