Smart plugs not working correctly

mikeh

I purchased 6 smart plugs and I’m having problems with two of them.

One has nothing showing in Current, Active, Apparent nor Reactive Power and nothing in power factor.
The others not publishing MQTT INFO1, INFO2 and INFO3 information.

I’ve tried emailing help@mylocalbytes.com for help with no response…

any ideas?

RebeccaH

Hi mikeh

I’m very sorry to read you haven’t had a response from the above email address. We aim to reply to our support emails in 2-3 working days. If you have not had a reply and it’s been more than 3 days, please accept my apologies for missing your email.

I’m also sorry to hear one of your smart plugs isn’t reporting power usage properly. As a first step, could you please try using our calibration tool linked below?

[ Local Bytes / Tools / Tasmota Calibration ]

Regarding info{1-3} I don’t believe these are normally published with the retain flag. As a result, the MQTT server won’t retain the information.

I hope this helps.